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Declaration of accessibility - PFRON

Flaga Polski, godło Polski, link do informacji o zadania realizowanych z budżetu państwa
Flaga Unii Europejskiej, link do informacji o projektach dofinansowanych ze środków UE realizowanych przez PFRON

Declaration of Accessibility

he State Fund for the Rehabilitation of Disabled Persons (PFRON) undertakes to ensure the accessibility of its website in accordance with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities.

The accessibility declaration applies to the website www.pfron.org.pl

Website publication date:

Date of last significant update:

State of digital accessibility

This website is partially compliant with the annex to the Digital Accessibility Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities due to incompatibilities and exclusions listed below.

Unavailable content

Inconsistency with the attachment

  • Some documents that we have published on the website are not available digitally. This is most often due to the fact that we did not create them ourselves, but received them from other entities or they were created before September 23, 2018

Content not covered by regulations

Some films do not have audio descriptions (voice descriptions for people with visual disabilities) or subtitles. This is due to the fact that these films were created before September 23, 2020.

Preparation of the accessibility declaration and its update

  • Date of preparation of the declaration:
  • Date of last declaration review:

We have prepared the declaration based on self-assessment based on the digital accessibility audit report conducted by TestArmy Ltd.

Facilities, restrictions and other information

Content in sign language

We translate a large part of the articles on the PFRON website into sign language. You will recognize them by the sign Sign languauge symbol - Scroll to sign language interpretation visible next to the article title.
Click Sign languauge symbol - Scroll to sign language interpretation , and the article will scroll to the translation. The film with the translation is always at the end of the article.

Feedback and contact details

You can report any issues with the digital accessibility of this website to Tomasz Wojakowski in three ways:

Everyone has the right to request the digital accessibility of this website or parts of it.

When submitting such a request, please provide:

  • your name and surname,
  • your contact details (e.g. telephone number, e-mail),
  • the exact address of the website where the element or content is digitally inaccessible,
  • a description of what the problem is and what solution would be most convenient for you.

We will respond to your application as soon as possible, no later than within 7 days of receiving it.

If this deadline is too short for us, we will inform you about it. In this information, we will provide a new deadline by which we will correct the errors you reported or prepare the information in an alternative way. This new deadline will not be longer than 2 months.

If we are unable to ensure the digital accessibility of the website or content indicated in your request, we will offer you access to it in an alternative way.

Handling of requests and complaints related to accessibility

If, in response to your request for digital accessibility, we refuse to provide the digital accessibility you have requested and you disagree with that refusal, you have the right to make a complaint.

You also have the right to file a complaint if you do not agree to use the alternative method of access that we offered you in response to your request for digital accessibility.

Please submit any complaints by letter or email to PFRON:

  • Tomasz Wojakowski - - Plenipotentiary of the President of the Management Board for Accessibility,
  • Address: al. Jana Pawła II 13, 00-828 Warszawa,
  • e-mail: dostepnosc@pfron.org.pl.
The information found on the government website gov.pl may be helpful .

You can also inform the Ombudsman about this situation and ask him to intervene in your case.

Other information

Architectural accessibility

Information about accessibility of PFRON Office and Branch locations

Before visiting an Office or Branch, check their accessibility to know what barriers and facilities you may encounter there.Description of the accessibility of the locations of the PFRON Office and Branches

Information on the location of the Fund's Office and Branches

Before visiting the Office or one of our Branches, you can check the layout of their rooms. For your convenience, we have collected all the descriptions in one place.

Information on the location of the PFRON Office and Branches

Communication and information accessibility

At the information point and in any other place you can use an online Polish sign language interpreter (PJM). The service is available during office hours. The service is free for Deaf people.

We have hearing loops in PFRON offices and branches.

Accessibility Coordinator

In our institution, we have appointed a coordinator for accessibility in the position of the Proxy of the President of the Management Board for Accessibility. This role is performed by Tomasz Wojakowski, phone number: 22 50 55 448, twojakowski@pfron.org.pl.